Exchange, Return & Refund Policy

1. Applicability of Policy

By purchasing from LAST HUMAN STORE (www.lasthuman.in), you agree to comply with the terms of this Return, Exchange, and Refund Policy.

This policy applies only to orders within India.
International orders are not eligible for returns, exchanges, or refunds.
We may update this policy at any time. The latest version will always apply to your purchase.

The following are not eligible for return, refund, or exchange:

Customers have 5 days from the date of delivery to initiate a return or exchange.
Requests submitted after 5 days will not be entertained under any circumstances. Please raise your request within this time window to be eligible.

To qualify:

The product must be unused, unworn, unwashed, and unaltered.
All tags and original packaging must be intact.
The item must be free from stains, odour, perfume, scratches, tears, or damage.
Products bought during sales/flash deals are not eligible.
If a product is found defective by the vendor/manufacturer, it may be eligible for exchange or refund.

Submit your request via our official Return/Exchange Request Form.
Requests made via WhatsApp, Instagram, directly via email, or any other channel will not be accepted.
Our team will review and respond within 48 hours. If approved, pickup will be scheduled.

Shipping is free for all forward (original) deliveries.
In case of returns or cancellations, shipping costs are borne by the customer.
We will arrange pickup for returns. A nominal shipping fee will be deducted from your refund (see Section 10).
If pickup fails twice or is cancelled by the customer, the customer must send the product back at their own cost.
In rare cases where return pickup is unavailable in your area, you must ship the product yourself and share tracking details with us.

Inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect product, email support@lasthuman.in within 12 hours of delivery.
Mandatory Proof: An HD unboxing video showing the intact shipping label and the full unboxing process.
Claims without the required video proof will not be accepted.

All returned items undergo QC under camera recording.
If the returned product does not belong to our brand, it will be donated with no refund issued.
Returns not meeting the eligibility criteria (Section 4) will be rejected.

Prepaid Orders:
- Refunds can be issued as store credits (valid for 3 months) or back to the original payment method.
- Store credit refunds: 3–5 working days after pickup.
- Refunds to original source: 12–15 working days after QC approval.
COD (Cash on Delivery) Orders:
- Refunds will only be provided as store credits (valid for 3 months).
- No bank transfer or cash refund will be provided for COD orders.

For returns or cancelled orders after dispatch:
- Rs. 150 per T-shirt/Top/Shorts/Track pants.
- Rs. 200 per Hoodie/Sweatshirt.
These charges are shipping costs, not penalties, and are deducted from your refund.
COD (Cash on Delivery) handling charges are non-refundable.

One free size exchange per order.
Exchanges allowed only for a different size of the same product.
If size is unavailable, store credit will be issued.
Once an exchange is completed, no further return, refund, or exchange will be allowed.

Orders can be cancelled only before dispatch.
If cancelled after dispatch or refused at delivery, standard return shipping charges (see Section 10) will apply:
- Rs. 150 per T-shirt/Top/Shorts.
- Rs. 200 per Hoodie/Sweatshirt.

LAST HUMAN is not responsible for lost, stolen, or damaged packages once handed over to the courier.

Once an order is marked delivered, you will receive an email confirmation.
If you wish to dispute delivery, raise the issue within 24 hours by emailing support@lasthuman.in.
Proof of delivery requests beyond this period will not be entertained.

Some COD orders may require a partial advance payment, managed automatically by Razorpay AI.
COD partial payments are non-refundable if:
- Customer cancels before/at delivery.
- Delivery fails due to wrong address or customer unavailability.
Customers must verify their address/contact details. Incorrect details must be corrected within 12 hours by emailing support@lasthuman.in.

Store credits are valid for 3 months and cannot be refunded in cash.
Refunds/store credits can only be used on www.lasthuman.in.
Shipping is free on forward delivery, but return/cancellation shipping costs are covered by customers.
We reserve the right to decline a return, exchange, or refund if the product does not meet the eligibility criteria.

For any queries or assistance, please contact us:
📧 support@lasthuman.in