Exchange, Return & Refund Policy

Effective Date: 02 MAY 2026
Policy Version Notice: This policy applies to orders placed on or after 02 May 2026. For orders placed before 02 May 2026, the previous policy version may apply. Customers can view the previous policy here:
Exchange, Return & Refund Policy Before 02 MAY 2026
Applicable Country: India only
Return/Exchange Request Form: https://lasthuman.in/pages/exchange-return

This Exchange, Return & Refund Policy applies to all orders placed on the official Last Human website.

This policy is prepared in accordance with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable rules governing online retail, consumer rights, refunds, exchanges, and grievance redressal in India.

By placing an order with Last Human, the customer agrees to this policy.

For this policy, business days means Monday to Friday, excluding public holidays.

1. Return & Exchange Request Window

Customers must raise any return or exchange request within 5 days from the date of delivery.

To initiate a return or exchange, the customer must submit the official Last Human Return/Exchange Request Form within the above timeline:

https://lasthuman.in/pages/exchange-return

Requests raised through WhatsApp, Instagram, DMs, comments, or any other informal channel will not be treated as valid return or exchange requests.

Submission of the form does not guarantee approval. All requests are subject to this policy, proof submitted, product condition, verification, and quality check.

Requests submitted after the 5-day window may be rejected.

2. Product Condition

A return or exchange request will be considered only if the product is:

(a) unused, unworn, unwashed, and unaltered;
(b) free from stains, perfume, odour, sweat marks, damage, or signs of use; and
(c) returned with original tags, labels, packaging, and accessories intact, wherever applicable.

Last Human reserves the right to inspect the returned product and accept or reject the request based on product condition, policy eligibility, submitted proof, and internal quality check.

3. Eligibility

A return or exchange request may be considered only under the following categories:

(a) size-related exchange or return, where permitted by Last Human;

(b) product-condition or fulfilment-related review accepted by Last Human, subject to proof, verification, and quality check; or

(c) change-of-mind, style, fit, colour, fabric feel, or personal-preference return, where permitted by Last Human and subject to this policy.

For clarity, requests under Clause 3(c) will be treated as customer-preference returns and may be subject to applicable logistics charges under Clause 6.

4. Non-Eligible Products and Requests

A return or exchange request will not be accepted if:

(a) the request is raised after 5 days from delivery;
(b) the product does not meet the conditions under Clause 2;
(c) the returned product does not match the original order;
(d) the product is not from Last Human;
(e) required proof is missing, unclear, insufficient, edited, or unsupported;
(f) the claim appears false, misleading, abusive, or suspicious;
(g) the product was purchased during sale, flash sale, clearance, promotional event, or marked as final sale; or
(h) the product is a gift card.

Products under Clause 4(g) and Clause 4(h) are not eligible for return, exchange, or refund, except where a request is approved under Clause 3(b).

5. Proof and Verification

Customers must provide the proof requested in the Return/Exchange Request Form.

For requests reviewed under Clause 3(b), Last Human may request product photos, packaging photos, shipping label photos, invoice/order proof, and an unboxing video where required.

If the proof is missing, unclear, incomplete, edited, or does not support the request, Last Human may reject the request.

Last Human’s approval will depend on the submitted proof, order records, internal review, courier inputs where applicable, and quality check.

6. Reverse Pickup and Logistics Charges

For returns under Clause 3(a) or Clause 3(c), and for cancellation after dispatch or refused delivery, applicable logistics charges will be deducted from the refund or store credit.

The charge will be:

(a) ₹200 for the first returned item;
(b) ₹100 for each additional item included in the same return pickup; and
(c) capped at ₹500 per return request.

These charges cover reverse pickup, return shipping, RTO charges where applicable, handling, and processing costs. Shipping costs may vary depending on the weight and volume of the return package.

These charges are not penalties.

No logistics charge will apply to requests approved under Clause 3(b).

7. Return Pickup Process

If a request is approved, Last Human will arrange reverse pickup wherever service is available.

The customer must keep the product packed and ready for pickup in its original condition with all tags, labels, packaging, and accessories intact.

If reverse pickup is not available at the customer’s location, the customer may be required to ship the product back using a reliable courier partner.

For customer-preference returns, self-shipping costs will not be reimbursed.

If pickup fails due to customer unavailability, incorrect address, incomplete address, customer cancellation, or non-cooperation, Last Human may cancel the return or exchange request.

8. Quality Check

All returned products will go through quality check after being received at our warehouse or by our logistics/warehouse partner.

Quality check will usually be completed within 5 business days after the returned product is received at our warehouse or by our logistics/warehouse partner.

If the product passes quality check, the eligible exchange, store credit, or refund process will begin.

If the product fails quality check, the return, exchange, refund, or store credit request may be rejected.

If a rejected product needs to be shipped back to the customer, the customer may be required to bear the shipping cost.

If the product fails quality check and the customer is informed by email, the customer must respond within 48 hours. If no response is received within that period, Last Human may dispose of or donate the product at its discretion.

9. Refund Mode

For eligible returns, the default refund mode is store credit.

Store credit will be valid for 3 months from the date of issue and can be used only on the official Last Human website.

Store credit cannot be converted into cash, transferred, extended, refunded to bank account, UPI, wallet, card, or any other payment mode after issuance.

Once store credit is issued, the refund mode cannot be changed.

10. Prepaid Orders

For prepaid orders, eligible refunds will be issued as store credit by default.

Prepaid customers may request a refund to the original payment method by replying to the return approval email within 5 business days from receiving the approval email.

The customer must clearly state:

“I request a refund to my original payment method.”

If no such request is received within 5 business days, store credit will be issued by default after quality check approval.

Once store credit has been issued, it cannot be converted into an original payment refund.

If an original payment refund is approved, Last Human will initiate it within 5 business days after quality check approval. The final credit timeline may depend on the payment gateway, bank, card network, UPI provider, or payment service provider.

11. COD Orders

For COD orders, eligible refunds will be issued only as store credit.

No cash refund, bank transfer, UPI transfer, wallet transfer, or original-source refund will be provided for COD orders.

COD handling charges, if any, are non-refundable.

If a COD order involves partial advance payment, the partial advance may be non-refundable in cases such as cancellation after dispatch, refused delivery, incorrect address, failed delivery due to customer unavailability, or any customer-caused delivery failure.

12. Store Credit Timeline

For eligible returns approved after quality check, store credit will be issued within 5 business days after quality check approval.

Store credit details will be sent to the customer’s registered email address.

The customer is responsible for checking inbox, spam, promotions, and junk folders.

13. Exchange Policy

Last Human offers one free size exchange per order, subject to policy eligibility, quality check approval, and stock availability.

Size exchange is allowed only for a different size of the same product.

Exchange is not allowed for a different product, design, colour, or category unless approved by Last Human in writing.

If the requested size is unavailable, Last Human may issue store credit.

Once an exchange is completed, no further return, exchange, or refund will be allowed, except where approved under Clause 3(b).

14. Exchange Dispatch Timeline

Once the original product is received at our warehouse and approved in quality check, the replacement product will be dispatched within 2–3 business days, subject to stock availability and operational conditions.

Tracking details will be shared once the exchange order is shipped.

Delivery timelines may vary depending on customer location, courier availability, public holidays, weather conditions, operational disruptions, or other courier-related factors.

15. Order Cancellation and Refused Delivery

Orders can be cancelled only before dispatch.

Once an order is dispatched, cancellation may not be possible without logistics deductions.

If the customer cancels after dispatch, refuses delivery, provides an incorrect address, is unavailable for delivery, or causes delivery failure, applicable logistics/RTO charges may be deducted from the eligible refund or store credit as per Clause 6.

16. Delivery Disputes

If an order is marked delivered but the customer claims non-receipt, the customer must raise the issue with Last Human within 24 hours from the marked delivery time.

Last Human will investigate the matter with the courier partner.

The customer may be asked to provide relevant proof. Resolution will depend on courier investigation, delivery records, proof of delivery, internal review, and supporting evidence.

17. Lost, Damaged, or Delayed Shipments

Once an order is shipped, delivery is handled by the courier partner.

If a package is lost, damaged in transit, delayed, or disputed as delivered, Last Human will investigate the issue with the courier partner.

Last Human will not be responsible for delays caused by incorrect address, customer unavailability, failed delivery attempts, refusal to accept delivery, courier disruptions, public holidays, weather conditions, strikes, lockdowns, or events beyond reasonable control.

18. Product Images, Colour and Fit Disclaimer

Product images are for representation purposes.

Actual colours may vary slightly due to screen settings, lighting, photography, editing, and display calibration.

Minor colour variation will not be treated as a defect.

Customers are advised to check the size chart before placing an order.

Oversized fits, relaxed fits, fabric feel, colour perception, styling, and personal liking may vary from customer to customer and will not be treated as a defect.

19. Fraud, Abuse and Misuse

Last Human reserves the right to reject return, exchange, refund, or store credit requests if misuse, fraud, repeated abuse, false claims, product swapping, fake evidence, or suspicious activity is detected.

Last Human may restrict future COD, return, exchange, or refund eligibility for customers found misusing the policy.

20. Communication

All return, exchange, refund, approval, rejection, pickup, quality check, and store credit communication will be sent to the customer’s registered email address.

The customer must check email regularly after submitting a request.

Last Human will not be responsible if the customer misses an email due to inbox filtering, spam settings, incorrect email address, or failure to check email.

21. Grievance Redressal

If a customer is not satisfied with the resolution provided by Last Human support, they may raise a formal grievance with the Grievance Officer.

Grievance Officer: Raghav
Designation: Grievance Redressal Officer
Email: admin@fkahumans.com
Working Hours: Monday to Friday, 11:00 AM to 6:00 PM IST, excluding public holidays

The Grievance Officer will acknowledge receipt of the grievance within 48 hours and aim to resolve it within one month from the date of receipt, as required under applicable Indian e-commerce rules.